Policies and frequently asked questions

We require a $1,000 deposit to hold your date. We recommend that your tasting is scheduled within 10 days of placement of deposit. Deposit is non-refundable. Funds will be applied to total cost of catering. If wedding is within 6 months of time of booking, deposit is 50% of total catering cost. 

We charge a $100 damage deposit that is non-refundable in addition to total cost of linen or plate ware rental. 

Delays compromise food quality and increase our staffs scheduled work time.  An additional fee of $100.00/half hour will be added to the invoice for delays beyond the scheduled serving time due to increased labor cost and staffing. 

We can arrange a selected menu tasting with you for the food items you’re planning on having us prepare.  We request that you limit the number of total items to 4 to 6 only - entrees or sides. There will be a nominal fee  to cover the cost of the food & our time or $100 to $200 for high dollar amount items. Additionally, since we don’t operate as a restaurant, we will need to know ahead of time (minimally 7-10 days) which items you would like to try and we’ll have them waiting for you when you arrive. We cannot guarantee availability of your requested items if notice is less than 10 days. Please understand that although most items can be made to order in small batches, some cannot (i.e.. Prime Rib & especially many appetizers and desserts) and are therefore unavailable. 

Where allowed (some venues forbid this) any food that we consider safe for reuse or re-heating and has not been set out on the dining tables will be packaged up for you to take home. We’ll provide disposable to-go containers. We cannot take any responsibility for the safety of the leftovers once they’re out of our control. However, we strongly recommend that you refrigerate them promptly to avoid the possibility of spoilage. Please ask the lead kitchen worker at your event if you have any questions. 

Our staff will assist you with cake cutting and placement of desserts. The fee for this is $145.00. We will provide disposable plates and forks for your guests included in that cost. 

Real plate ware is available for an additional rental fee of $1.00 per guest. 

Buffet – all the food items will be set up on a buffet table. We highly suggest if space permits having your guests be able to utilize both sides of the buffet (2 lines).  For groups of 150 or more, we normally suggest 2 buffets/4 lines to expedite the serving time. The beverages will be typically set up on a beverage station i.e. water station or coffee both are self service. The tables are typically set with the flatware and napkins, the plates are set on the buffet per health code. Individual pre-set salads are available  to be plated prior to dinner service at each place setting at an additional cost of $2.50 per person.
  **For weddings, if requested, we will serve the bride and groom plated complimentary. In regards to the  head Table as well as VIP both can be served family-style service for flat cost of $25 dollars per table.  If you would like additional tables served family-style, there will be an additional $25.00/table fee charged per table to total labor bill.
Family-style – all the food items will be brought to the tables on platters or bowls and the guests will “pass” the food around (like at a family dinner – hence the name!). Salads will be served family style. Individual pre-set salads are available again for an additional $2.50 per person. All tableware is set on the dining tables prior to event by designated family members or by Two Hearts event staff as a charged service.
Plated – each guest will receive a plated meal, served to them like in a restaurant.  Salad will be served first, followed by the dinner.  Dessert, if ordered through us, will be served once the dinner plates are cleared. Beverages are served at the tables.  Often times guests are given a limited choice of entrées (2 or 3) prior to the event – when the final guest count is due, the total number of each entrée is also required.  It’s the responsibility of the host to provide a clear and simple way for us to determine who ordered which meal at least one week in advance.  This is typically done with some sort of name place-card and/or seating chart.
Stations – a variety of different food stations (typically 3 or 4) are set up around the room and your guests are welcome to visit all the food stations throughout the course of the dinner service.  Normally, the various food stations will feature small portions of a variety of items.  The tableware is usually set out on each of the stations unless previously requested to have each table set. 

We do travel for catering contracts and wedding planning as well as bar and beverage services up to 150 miles. There is a travel fee associated with travel of up to $600 dollars.  there is a minimum group number of 50 or greater guests required for distances greater then 50 miles.  

Two Hearts is closed for the Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day holidays to allow our team the time to celebrate with their loved ones.  Our team is available to cater otherwise on most  other holiday weekends with the exception of these six specific days mentioned above, unless otherwise negotiated.  As holiday weekends are exceptionally busy for our team, there is an additional 5% gratuity and 15% food and beverage premium added to invoice for all holiday weekends booked. 

Our entire menu is prepared in a facility that utilizes peanuts, tree nuts, soy, milk, eggs, and wheat. While we take every precaution to minimize the risk of cross contamination, we cannot guarantee 100% that any of our products are safe to consume for people with severe allergic reactions to peanuts, tree nuts, soy, milk, eggs, or wheat. Please review our menu for detailed allergy information. Please notify our event planners immediately during consultation if there any significant allergies or sensitivities. Our menu also has gluten free and vegetarian options. 

Two Hearts Catering is happy to offer a 5% Military discount to all active duty and retired military clients.